Shipping & Returns

Shipping & Handling 

How long does it take to receive my kammi hair extensions? 

Each kammi hair extension set takes 3-14 days for shipping (depending on country, see below).

Each set takes 4-6 days to create from time of purchase. We need to make sure that the hair strands are perfectly lined, each weft is securely sewn, and that each set is professionally sanitized. 

Shipping Rates for Each Location

We ship kammi hair extensions out of our Hong Kong or Taiwan offices!

Free shipping over $100 USD is included for the following locations: 

Taiwan, Hong Kong, Macau, Mainland China 1-3 days

Singapore, Malaysia, Vietnam, Thailand, South Korea, 4-8 days

United States, Canada, Australia, Japan 7-11 days

Indonesia, Philippines, Cambodia, Brunei, Myanmar 8-12 days

New Zealand, United Kingdom, India, Bangladesh, Sri Lanka, Mongolia 10-14 days

You will be responsible for any relevant custom taxes or duties in your respective location. 

Returns & Exchanges

What is your refund policy? 

Because human hair extensions are a hygienic product, we do not accept refunds due to sanitary reasons. However, we offer a tester strand in the white bag inside your pink kammi delivery box. You can open this and match the color with your hair before opening the hair extensions pack. This does not apply to our 'highlights' products, which are non-refundable after opening. Remember, if you purchase real human hair extensions, you can always dye your kammi hair extensions so they perfectly match your hair color every time you change your color! 

What is your return policy? 

You can return your kammi hair extensions within 10 days if you haven't opened the hair extensions pack (the white bag with the tester strand can be opened). You will be responsible for shipping costs. For any cancellation or return made, there will be a 5% restocking fee. 

What is your exchange policy? 

To exchange your hair extensions for another set, you can contact us to let us  know which hair color you'd like to switch to. You can then directly return your original order while we ship out your new set!